Through the platform, you can speak one-to-one with our team online. We take the time to understand your needs, explain how the process works, and gather the information required to plan your next steps. From this point, you'll be assigned a dedicated Coordinator who will support you through every stage of your journey - from consultation through to aftercare.

You can submit your medical records and documents online. Your Coordinator passes your information to our medical team in China, who review your records remotely to understand your needs and determine the most appropriate options for you.

Based on this assessment, your Coordinator matches you online with the hospitals and specialists best suited to your needs from our network across China, and handles appointment scheduling on your behalf.

Your Coordinator can help arrange flights, accommodation, airport transfers and visa guidance online, so you can travel with confidence and peace of mind - coordinated digitally every step of the way.

On arrival, you'll meet your local Care Companion, who will accompany and support you throughout your stay in China. Your Care Companion provides interpretation during medical appointments and translates documents where required to help ensure clear communication and a comfortable experience.

A private transport service is also available on request, for journeys between the airport, your hotel, hospital, or anywhere else you need to go during your stay.

Your Coordinator remains available throughout this stage too - if you have any questions about local arrangements, we'll do our best to accommodate and adjust.

Our commitment doesn't end when your treatment is complete. We remain available online to assist with follow-up coordination, medical documentation, and ongoing communication.