Vantage Global Health

Terms of Use

Last updated: 6 August 2026

Who we are

You are entering into this agreement with Vantage Global Health (“Vantage”, “we”, “our” and “us”). Our website and platform (the “Platform”) is owned, operated and monitored by Vantage.

We connect international patients with accredited hospitals and medical specialists across China through our Platform (our “Services”).

We are not a medical service provider, healthcare provider, healthcare insurance provider or healthcare agent, and we are at no time responsible for any of the healthcare services which are presented on, and made available via, our Platform (“Healthcare Services” or “Treatments”). All such Healthcare Services are provided by accredited independent hospitals and clinics that are bound by our Healthcare Provider Terms and Conditions (“Healthcare Providers”).

About these Terms

These terms and conditions (“Terms”) govern your access to and use of our Services and Platform, together with our Privacy Policy and Cookie Policy.

By accessing or using the Services or Platform, you confirm that you have read, understood and agreed to these Terms, our Privacy Policy and our Cookie Policy.

If any part of these Terms is, or is deemed to be, unlawful, void, invalid, illegal, or for any reason unenforceable under applicable laws, that part will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these Terms is not a waiver of those or any other rights or remedies.

We may amend these Terms at any time at our discretion. If any of the Terms are amended, we will publish the revised Terms. Continuing use of our Services or Platform amounts to acceptance of all amendments.

If you have any questions about the Platform, please in the first instance read our FAQs or contact us using the details on our Contact Us page. Capitalised terms have the meanings given in the Definitions section below.

Definitions

In these Terms, the following capitalised terms have the meanings set out below:

  • “Healthcare Provider” means any accredited hospital or clinic in China that has agreed to our Healthcare Provider Terms and Conditions and is therefore displayed on our Platform.
  • “Healthcare Services” means any services related to the provision of healthcare that are displayed on the Platform.
  • “Treatment” means that part of the Healthcare Services involving a medical or surgical procedure carried out by a Healthcare Provider.
  • “Treatment Package” means the Treatment together with the relevant ancillary services included under the Treatment Price.
  • “Treatment Price” means the full estimated price of a Treatment Package as presented on the Platform, inclusive of our Service Fee.
  • “Service Fee” means the administration, transaction and service fee levied and retained by Vantage to cover the costs of arranging the Treatment Process and providing access to the Platform.
  • “Patient Treatment Contract” means the direct contract for the provision of the relevant Healthcare Services between you and the Healthcare Provider.
  • “Diagnostic Data” means the medical reports, scans, test results and other clinical information required by the Healthcare Provider to assess your eligibility for Treatment.
  • “Payment Service Provider” means the regulated third-party payment processor engaged by Vantage to handle payments made through the Platform.
  • “Personal Data” has the meaning set out in our Privacy Policy and the applicable data protection and privacy laws of the jurisdictions in which we operate.
  • “Platform” means the website and services operated by Vantage Global Health.
  • “Treatment Process” means the process of organising a Treatment Package on the Platform as detailed in these Terms.

The Treatment Process

This section outlines your use of our Platform and the role of our Services within your wider treatment process. We encourage you to read it in detail before proceeding so that you are fully informed of what to expect and what is required of you.

1. Introduction and sign-up. You will be invited to provide your basic details on the Platform, including your name, date of birth and contact details. Your data will be collected and handled at all times in accordance with our Privacy Policy.

2. Agree to these Terms. You will be presented with these Terms together with details of the Treatment Packages and the step-by-step process for arranging your desired Treatment Package. By agreeing, you consent to your personal data being shared with the Healthcare Providers as necessary to provide you with the Treatment Package.

3. We collect information from you and the Healthcare Providers. Healthcare Providers advertise specific Treatments, together with the ancillary services required for medical travel, on our Platform. The information presented includes the estimated Treatment Price, which is intended to be final. Healthcare Providers are solely responsible for the information they submit; we are not responsible for the accuracy of information presented on our Platform.

4. We present Healthcare Providers offering your required Treatment Package. Once you have accepted these Terms and provided information about your circumstances, our Platform will present the Healthcare Providers offering the Treatment Package you require.

5. You select and view your preferred Treatment Package. Once you have selected a Treatment Package, we will provide you with a breakdown of the Treatment Package and the Treatment Price.

6. Agree your Patient Treatment Contract. If you wish to proceed, you will be provided with a Patient Treatment Contract between you and the Healthcare Provider. Certain terms, such as length of stay and Treatment Price, may change following the Healthcare Provider’s review of your Diagnostic Data. The Patient Treatment Contract is between you and the Healthcare Provider only; we accept no responsibility or liability for it.

7. You make an Initial Payment. Following confirmation that you have entered into the Patient Treatment Contract, we will redirect you to our Payment Service Provider to make an initial payment. This payment confirms your acceptance of the Patient Treatment Contract but does not guarantee that your Treatment will take place, as the Healthcare Provider has yet to review your Diagnostic Data. We do not collect, store or hold your money; we rely on the Payment Service Provider to process payments.

8. You share your Diagnostic Data with the Healthcare Provider. The Healthcare Provider will ask you to provide recent Diagnostic Data so they can assess your eligibility and requirements. You are solely responsible for obtaining and providing this Diagnostic Data. If your Treatment is declined by the Healthcare Provider, your Initial Payment will be refunded in accordance with the Payment and Cancellations section below.

9. You arrange a Treatment Date with the Healthcare Provider. If approved for Treatment, you will agree a mutually acceptable Treatment Date directly with the Healthcare Provider.

10. You pay the outstanding balance, and we hand over to your Healthcare Provider. Once a Treatment Date is agreed, you will be required to pay the balance of the Treatment Price by the deadline set out in your Patient Treatment Contract. Payment of the balance secures your Treatment Date. Once the balance is paid, Vantage will have carried out its Services under these Terms and your subsequent engagement will be with the Healthcare Provider directly.

Payment and Cancellations

We do not process payments directly and we do not hold any of your payment information. All payments are handled through our Payment Service Provider, and you are encouraged to read their terms and conditions before making any payment.

The Treatment Price presented on the Platform is broken down as follows:

If you fail to pay the balance of the Treatment Price by the agreed deadline, the Healthcare Provider may cancel your Treatment and release any reserved clinical capacity. In such circumstances all or part of your Initial Payment may be retained to cover administrative, reservation and processing costs incurred.

If your Treatment is cancelled by the Healthcare Provider following payment, your eligibility for a refund will be subject to the Patient Treatment Contract. We accept no liability for cancellations by the Healthcare Provider and strongly advise you to read the Patient Treatment Contract carefully. If your Treatment is cancelled due to an error caused by Vantage, our liability to you is limited to the amount of the Service Fee we have received, and we accept no liability for any additional costs arising from a cancelled Treatment.

  • Service Fee: retained by Vantage to cover the administrative, transaction and service costs of arranging the Treatment Process and providing access to the Platform.
  • Treatment Balance: the portion of the Treatment Price payable to the Healthcare Provider for the Treatment Package, on the terms set out in your Patient Treatment Contract.
  • Your statutory cancellation or cooling-off rights, where applicable under the laws of your jurisdiction, are not affected by these Terms.
  • Once you have provided your Diagnostic Data and the Healthcare Provider has begun its clinical review, the Initial Payment may no longer be eligible for a refund, subject always to any applicable statutory cooling-off period.
  • Should the Treatment Package require a longer stay, or additional services not foreseeable at the time of agreement, we shall not be held liable for any additional costs associated with such adjustments.

Sharing your data

Throughout the provision of our Services, we will collect, handle and process the personal data you provide in compliance with applicable data protection laws and our Privacy Policy.

We will only share your personal data with the Healthcare Providers for the purpose of arranging your Treatment Package. When you search for a Treatment Package on our Platform, limited identifying details may be shared with the relevant Healthcare Providers so they can prepare in case you opt for their Treatment Package and manage their capacity.

You may request that we remove your personal data at any time in accordance with our Privacy Policy. In such circumstances we will remove your personal data, subject to the data laws applicable to the Healthcare Providers, from all databases shared with them.

During the Treatment Process we will request only the minimum information required to organise your Treatment safely and efficiently, including details of your required Treatment, existing conditions and a contact number. You agree to ensure that all Personal Data you provide is accurate and up to date.

Where our Services or Platform allow you to post, upload or otherwise make available any information, images or other data (“User Content”), you are solely responsible for that User Content. You retain ownership of your User Content but grant Vantage and the Healthcare Providers a non-exclusive, royalty-free licence to host, use and reproduce it for the purpose of providing the Services, in accordance with our Privacy Policy. You may terminate this licence at any time by deleting the User Content or your account.

Permitted use

You may only use our Services and Platform in compliance with applicable laws and for legitimate purposes.

In consideration of you agreeing to these Terms, we grant you a non-transferable, non-exclusive licence to access and use our Services and Platform for your own personal, non-commercial purposes and for no other purpose. You agree that you shall not:

Vantage has made a substantial investment in collecting, processing and presenting Healthcare Services and Healthcare Providers, so any unauthorised automated access is a material breach of these Terms, and we reserve the right to take any technical or legal action to detect and restrict it.

Our Services and Platform are not intended for children under 18 years of age, and no one under the age of 18 may provide any information to or via our Services or Platform. If we learn that we have collected information from a child under 18, we will delete that information in accordance with our Privacy Policy.

  • use our Services or Platform for any purpose that is improper or unlawful, or to post or transmit any material that is misleading, misrepresents your identity, or that you have no right to make available;
  • use our Services or Platform to simulate communications from us or another entity in order to collect identity information, authentication credentials or other information;
  • use our Services or Platform to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
  • use our Services or Platform for any commercial purpose or in any manner which may cause damage to Vantage or bring Vantage into disrepute;
  • use any unauthorised computer program, software agent, bot, spider or other software to scan, copy, index, sort or otherwise exploit our Services or Platform or the data contained on them;
  • disassemble, reverse engineer or otherwise decompile any software, applications or hardware contained in or available via our Services or Platform;
  • copy, distribute, sell, rent, lend or otherwise exploit our Services or Platform, or seek to violate or circumvent any security measures in place;
  • use or interfere with our Services or Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; or
  • remove, alter or replace any notices of authorship, trade marks, business names, logos or other designations of origin on our Services or Platform.

Accuracy of information on our Platform

We are not medical professionals, nor are we regulated or authorised by any supervisory body, medical or otherwise.

While we attempt to ensure information on the Platform is accurate, we cannot promise that it will be, nor that the Platform will be fit or suitable for any purpose. Any reliance you place on the information on the Platform is at your own risk.

None of the information concerning third parties presented on our Platform (whether Healthcare Providers or otherwise) constitutes medical, financial or legal advice or any other type of advice.

Any Healthcare Providers or other businesses, services, products or procedures listed on the Platform are listed for your information only, and their presence does not constitute any endorsement or recommendation on our part. You must undertake your own investigations, and we accept no responsibility for any loss you suffer in respect of any products, services or procedures offered by any third party listed on our Platform.

While we try to make sure the Platform is available for your use, we do not promise that it will be available at all times or that your use will be uninterrupted. We may suspend or terminate operation of the Platform as we see fit.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by our negligence) or those arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that:

We accept no liability on behalf of the Healthcare Providers, nor any other businesses advertised on our Platform, nor do we accept any liability for the provision of the Healthcare Services. We shall have no liability to you for any breach of these Terms caused, or materially contributed to, by any event or circumstance beyond our reasonable control, including strikes, breakdown of systems or network access, or flood, fire, explosion, accident or pandemic.

  • were not foreseeable when these Terms were formed;
  • were not caused by any breach on our part;
  • are business losses; or
  • are losses to third parties.

Healthcare Standards

Prior to being admitted to our Platform, we require all prospective Healthcare Providers to confirm that they:

These Healthcare Standards are in no way to be interpreted as an assurance, guarantee, warranty or endorsement of the Healthcare Providers or Healthcare Services.

  • are legally incorporated, certified and regulated in accordance with the laws of the jurisdiction in which they are located;
  • have standards of performance and treatment metrics that a qualified medical health professional would reasonably consider to be “good” or better;
  • are in good standing and not subject to any sanctions or fines by public, regulatory, private or insurance institutions for non-performance or non-compliance with relevant law at the time of accreditation;
  • hold accreditation from at least one national or international healthcare accreditation or insurance body;
  • hold insurance cover for the specific Treatments advertised on the Platform;
  • fully accept and endorse our concept of a “Treatment Package” and incorporate all of its components into their Patient Treatment Contracts;
  • carry out Treatments only at facilities that are equipped to manage medical emergencies;
  • agree to our Healthcare Provider Terms and Conditions that set out and require adherence to high ethical standards and the provision of quality healthcare; and
  • agree to inform Vantage if any of the above assurances should change in any way.

Treatment Package

For illustrative purposes only, we set out below what will always be included, may be included, and will not be included in a standard Treatment Package. Please check each Treatment Package for specific and detailed information, as packages vary by Treatment.

A Treatment Package will always include:

A Treatment Package may include further specific services depending on the Treatment (for example post-operative care such as physiotherapy where integral to the Treatment). A Treatment Package will not include:

  • onboarding of the patient, including checking the Diagnostic Data provided and registering them in the hospital’s booking system;
  • provision of a local professional who speaks your language to be your first point of contact for questions or concerns relating to your Treatment Package;
  • transfer to and from the airport on arrival and departure;
  • a pre-operative medical check-up and any additional tests or consultations necessary for final approval for Treatment;
  • full costs of the Treatment, including the surgeon, anaesthetist, attendant nurses, operating theatre fees, medication and any nights spent at the hospital;
  • appropriate medical checks prior to discharge;
  • post-operative remote follow-up checks to ensure the Treatment has been successful;
  • international travel to and from the country in which the Treatment takes place;
  • diagnostic tests carried out in your home country prior to the Treatment (unless specifically agreed otherwise);
  • accommodation and sustenance outside of any hospital stay;
  • the cost of scans and tests for post-operative follow-up checks;
  • travel insurance, medical-travel insurance or any other insurance cover;
  • additional Treatments not included in the agreed Treatment Package;
  • any costs arising from complications or extended stays not foreseeable at the time of agreement.

Complaints

If your complaint is about a Healthcare Service or Treatment Package you have purchased via our Platform, you should complain directly to the relevant Healthcare Provider through their own complaints procedure. We cannot answer complaints on behalf of a Healthcare Provider or accept responsibility for any such complaints.

If you have a complaint about our Services or Platform, please contact us using the details on our Contact Us page within 12 months of becoming aware of the event complained about, and we will aim to respond within three working days. Please include your name, contact details and an explanation of your concern in as much detail as possible so that we can investigate it.

Disputes and governing law

If you are unhappy with us, please contact us as soon as possible so that we can try to resolve the matter quickly and efficiently.

If you are unsatisfied with how we have handled your complaint and wish to raise a dispute, we will try to resolve it with you promptly.

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the jurisdiction in which Vantage Global Health is incorporated, without regard to its conflict-of-law provisions.

The courts of that jurisdiction shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer-protection rights you may have under the laws of your own jurisdiction.